Refund policy
Return & Refund Policy
Last updated: August 4, 2026
At PhantomRide, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unused and unworn
- In its original packaging
- Accompanied by proof of purchase
To start a return, please contact us at:
If your return is accepted, we'll provide you with instructions on how and where to send your package. Items returned without first contacting us will not be accepted.
If you have any questions regarding your return, feel free to contact us anytime at:
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, or you receive the wrong product, contact us immediately at phantomride.us@gmail.com so we can evaluate the issue and provide a solution as quickly as possible.
Non-Returnable Items
Certain items cannot be returned, including:
- Personalized or custom-made products
- Gift cards
- Clearance or sale items
- Hazardous materials, flammable liquids, or gases
If you have questions about whether your item qualifies for a return, please contact us before making a request.
Exchanges
The fastest way to receive a different item is to return your original purchase. Once your return has been approved, simply place a new order for the item you'd like.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.
The item must be:
- Unused
- In its original packaging
- In the same condition you received it
- Accompanied by proof of purchase
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: